A few people have commented on my poor reviews But they need to be looked at in context as the whole picture , I am totally open and honest about the reviews and yes those that left the negative ones had cause for complaint, Unfortunately some of them didn’t contact me first to try and resolve things for them. And below I will explain things for you and hope that the reviews don’t put you off ordering from me as I am so passionate about my tomatoes and I want as many people as possible to enjoy the wonderful colours and flavours I have on offer and you will see I also have some rave reviews too.
But the important thing is the numbers between the two main review sites their are for a start only 96 reviews going back 6 years and 54 of those are ranked bad 1 or 2 stars which is only around 1% of my total orders We have hundreds of happy customers per year but most of those don’t post reviews although I have now linked Trustpilot to my website and from this spring all customers will prompted to leave a review which will I hope both improve my review scores and keep me focused on doing better.
I don’t want any bad reviews each one cuts me to the quick But its the way the world is now and I always try to learn from them and do better.
Unfortunately most of the bad ones were caused by things largely out of my control such as the weather which only affected me because I couldn’t easily heat where I was growing at the time, A really weird year for seed germination in 2017 where it took way beyond normal for some tomatoes to germinate and other people I knew had similar issues that year. And I have also been growing in less than ideal premises for the last 6 years after the owners of a large nursery I was renting in 2012 went bust and I couldn’t find any suitable premises locally so had to make the best of what I could get.
Now for 2019 and going forwards I have moved to new premises over winter with a Huge multi-span polytunnel at my disposal and 4 times more space than ive had for the last 6 years and the option of more if I need it this will make an absolutely huge difference to the growing and dispatching of the tomatoes and I have also ditched the mail order veg plant side of the business in order to be completely focused on the tomatoes and getting the job done right.
So yes I have had some bad reviews But I have now drawn a line under the past years, and I am completely starting again as though it’s a completely new business and will be completely focused and confident on serving you with great plants and on time.